This refund policy covers used-vehicle purchases made through our platform and visit reservation deposits. Each type of payment is subject to the specific conditions described below.
Trailers and containers are available by direct order only. A visit cannot be booked and no visit reservation deposit applies. Their standard preorder deposit is 50% before shipment.
A visit reservation deposit is paid upfront to confirm a visit arranged with a partner for the selected item.
After the visit, if you decide not to buy the item, the visit reservation deposit is fully refundable.
If you decide to buy the item after the visit, the full visit reservation deposit is deducted from the purchase price.
Example: if the item price is €5,000 and you paid a €500 visit reservation deposit, €4,500 remains to be paid if you buy after the visit. These rules are separate from the return rules that apply after a vehicle has been delivered.
A full refund of all amounts already paid toward the vehicle will be granted under the following circumstances:
The buyer returns the vehicle within 30 calendar days of delivery, including for a simple change of mind. In that case, all amounts already paid toward the vehicle are refunded in full and the unpaid final balance is cancelled.
The vehicle delivered is not the one listed and confirmed at purchase.
There are damages that were not listed or disclosed before delivery.
Important technical details or defects were intentionally omitted from the listing.
Refunds will not be provided after the buyer has accepted delivery and confirmed receipt of the vehicle, unless the vehicle is returned in line with this policy.
Once 30 calendar days have passed since delivery without a return request, the change-of-mind return period ends and the remaining purchase balance becomes payable.
No refund will be issued for minor cosmetic wear or age-related conditions clearly visible in photos or expected in used vehicles.
Refunds are not available for optional services (e.g., registration, document assistance, extra delivery arrangements) once they are fulfilled.
To request a change-of-mind return and refund, you must notify our support team within 30 calendar days of delivery. If there is an issue with the vehicle, notify us as soon as possible. Refunds are processed within 7–14 business days after verification. We may request evidence, including photographs or written reports.
Refunds will be issued via the original payment method unless otherwise agreed.
